Privacy Policy
Effective Date: 23.08.2026
This Privacy Policy describes how your personal data is collected, used for what purposes, shared with whom, and protected on ERSA İNŞAAT PROJE TURİZM SANAYİ VE TİCARET ANONİM ŞİRKETİ operated by https://shish.milenyums.com .
The scope of the policy is what the site actually uses is limited to features: the following sections are automatically generated based on the modules, widgets, and integrations active on this site. Sections belonging to an unused service are not included in this text.
1. Data Controller
| Title | ERSA İNŞAAT PROJE TURİZM SANAYİ VE TİCARET ANONİM ŞİRKETİ |
| Company Type | Joint Stock Company |
| Address | Yenibosna Merkez Mah. 1. Asena Sok. No: 15, Bahçelievler / İstanbul |
| Tax Office / No | Yenibosna Vergi Dairesi / 3680247978 |
| MERSİS Number | 0368024797800015 |
| Phone | +90 549 611 31 50 |
2. Personal Data We Process
The following data is always processed for the core operation of the site:
- Identity and contact information: name, surname, email address and phone number information you have provided to us
- Transaction security: IP address, session logs, browser and device information, mandatory cookie data
- Request records: the content and history of communications you have had with us
Any other data processed is only included below if the relevant service is active on this site.
3. Our Processing Purposes
- Fulfillment of your requests and applications
- Ensuring account and session security
- Compliance with legal obligations (tax, trade, consumer legislation)
- Prevention of fraud and misuse
- Measurement and improvement of site performance
4. Legal Bases (KVKK Article 5)
- It is mandatory for the formation or performance of a contract
- It is explicitly provided for by law and is necessary for the fulfillment of a legal obligation
- Data processing is mandatory for the establishment, exercise, or protection of a right
- Our legitimate interests, provided that they do not harm your fundamental rights and freedoms
- Your explicit consent (for commercial communications, cookie-based marketing, etc.)
5. Who do we share with?
Your data is limited solely to the relevant purpose, and is shared with IT infrastructure and hosting providers, financial and legal advisors, and authorized public institutions and organizations upon request. The scope of data sharing for each additional service active on the site (such as payment, shipping, marketplace, messaging, measurement, etc.) is also specified in the relevant section below. In cases where data transfer abroad is required, the conditions stipulated by KVKK are complied with.
6. Retention Periods
- Commercial ledgers and documents: 10 years (Turkish Commercial Code)
- Tax and invoice records: 5 years (Tax Procedure Law)
- Membership and communication records: a reasonable period after the relationship ends
- Commercial communication consent records: 3 years from the withdrawal of consent
- Traffic and transaction security records: as per the legislation's requirements
Your data will be deleted, destroyed, or anonymized at the end of these periods.
7. Data Security
Your data is protected by administrative and technical measures such as authorized access, encryption, secure connection (SSL/TLS), logging, and regular backups. Our staff is bound by confidentiality obligations.
8. Cookies
The full list of cookies used on the site, the service they belong to, and their retention periods are published on the Cookie Policy page; that list is also generated from the services that are actually active on this site. Non-essential cookies only operate with your consent, and you can change your preferences at any time.
9. Membership and Account Data
When you create an account on the site, your full name, email, phone number, and an irreversible hash of your password are processed. Login logs, IP address, and device information are retained for account security and to prevent abuse. You can view and edit your account and the information in it from the dashboard, as well as request the deletion of your account; upon a deletion request, records subject to legal retention obligations are stored in a limited manner until their retention period expires.
10. Two-Factor Authentication
When you protect your account with two-step verification, the secret key that matches your verification app and — if used — the phone number to which the verification code is sent are processed. Recovery codes are stored irretrievably. This data is used only to verify your identity and prevent unauthorized access to your account; it is not used for marketing purposes.
11. Order and Invoice Data
When you place an order, your delivery and billing address, order details, total amount, and invoice records are processed. This data is used to prepare the order, issue invoices, manage return and warranty processes, and comply with tax regulations regarding data retention. In the case of a corporate invoice request, the tax office and tax identification number are also processed.
12. Third Party Information in Gift Shipments
When creating a gift voucher or gift shipment, you enter the recipient's name, email address, or phone number. This information is processed solely for the purpose of transmitting and using the gift; no marketing message is sent to the recipient and the recipient list is not used for any other purpose. By entering the contact information of a third party, you acknowledge that you are acting with the knowledge and consent of that person. The recipient can directly request us to delete their data.
13. Uploaded File and Personalization Data
When personalizing the product, the visual, text, or video you upload is processed for the production and delivery of the order and shared with the supplier who produces it when necessary. Your files are stored for the duration required by the job and for the duration required for proof in case of a dispute, and then deleted. If the content you upload contains the photo or personal data of third parties, you declare that you have the right to share it.
14. Payment Data
Payments are collected through licensed payment institutions. Your card number, expiration date, and CVC information are not visible to us and are not stored by us; this information is transmitted directly to the payment institution's infrastructure. We only keep data that helps match the transaction, such as the transaction result, transaction number, amount, installment information, and the first/last digits of the card. If you choose to use the card storage feature, the card information is again stored with the payment institution and only a reference (token) is returned to us.
15. Delivery and Shipping Data
In order for the shipment to be delivered, your full name, delivery address, and phone number are shared with the selected courier company. The courier company also processes this data as a data controller within the scope of its own privacy policy. Shipment tracking records (acceptance, distribution, delivery) are retained by us to monitor order and return processes.
16. Warehouse and Order Preparation Service
If the collection, packaging, and shipping of orders are handled by a warehouse/logistics service provider; the recipient's name, delivery address, phone number, and order details are shared with this provider. The provider processes this data solely based on our instructions and for the purpose outlined in the contract; they cannot use it for their own purposes.
17. Reservation and Appointment Data
When creating a reservation or appointment, your full name, contact information, date/time, number of guests, and any special requests are processed. This data is used to establish the reservation, send reminders, provide the service, and handle cancellation or modification requests. For group reservations, only the participant information strictly necessary to provide the service is processed.
18. Reservation Channels (Booking, Airbnb, etc.)
Our accommodation and availability information is also published on online reservation channels. For reservations made through these channels, the guest's name, contact information, accommodation dates, and payment status transmitted by the channel are forwarded to us and recorded in our system. The channel through which you made the reservation is also a data controller within the scope of its own privacy policy; the conditions of that channel also apply to cancellation and change rules.
19. Tour and Accommodation Providers
If your hotel, tour or transfer reservation is provided through a supplier system; the guest's name, passport/ID information (when requested), date, and room/seat preferences are shared with the relevant supplier for the reservation to be finalized. This transfer is mandatory for the reservation to be established; the reservation cannot be completed without it. Some of the suppliers are based abroad.
20. Application and Registration Forms
When you fill out the application forms on the site (expert, trainer, author, organizer, venue owner, campaign application); name-surname, contact information, professional information and documents you added to the application are processed. This data is only used for the evaluation of the application and notification of the result. If your application is rejected, the records are kept for the period required for proof in case of potential disputes and deleted afterwards. You can request the deletion of your application at any time.
21. Form and Request Data
When you fill out the contact, offer, and application forms on the website, the name, contact information, and message content you share are processed for the purpose of evaluating your request, responding to you, and tracking the history of your request. We recommend that you do not write any sensitive information (ID number, health information, card details) that is not required in the form's message field. Unless you have specifically indicated your consent to receive commercial communications, your form data will not be used for marketing purposes.
22. Customer Relationships and Segmentation
Your communication history, requests, purchase, and interaction records are consolidated into a single customer record to manage the relationship established with you. These records are used to improve service quality, expedite your requests, and identify suitable campaigns for you and can be automatically segmented (e.g., new customer, regular shopper, long-term inactive).
Segmentation does not produce an automated decision with legal consequences for you; it merely determines the relevance of communication and offers. You have the right to object to this assessment and request a review of the decision.
23. Automatic Reminders and Notifications
When there is an unfinished order in your basket, an automatic reminder can be sent when a product you are following is back in stock or when you are asked to review a product you have purchased. For this, your basket/order record, e-mail address, and — if you have given permission — your phone number are processed. Each message contains an unsubscribe link; when you unsubscribe, reminders stop, and mandatory notifications regarding your order (confirmation, shipping, return) continue.
24. Notifications and Device Data
When you accept to receive notifications, your browser/device notification address (token), device type, and language information are processed. This data is solely used for sending notifications and measuring the success of the delivery. You can revoke the notification permission at any time through your browser or device settings; when you do so, your record is deleted.
25. Map and Location
A map service is used to display address and route information. When the map loads, it processes your IP address and device details provided by your browser. If your browser requests location permission, this is optional and you can decline; your location is not stored by us.
26. Messaging and Inbox
When you reach out to us via our website or through our messaging channels (email, WhatsApp, social media inboxes), the message content, sender's name and contact information, along with the time of the message, are collected in a single inbox. These records are stored for the resolution of your request, for tracking purposes, and as proof in case of any disputes. Message contents are not used for marketing purposes and are not accessible to irrelevant staff members.
27. In-store Sales
For sales made in physical stores, your name, surname, and contact information may be processed for invoice and warranty procedures. In-store sales records are only matched with your online account upon your request.
28. Your Rights (KVKK Art. 11)
- Learning whether your personal data is processed
- Requesting information regarding this if it has been processed
- Learning the purpose of processing and whether it is used in accordance with its purpose
- Knowing the third parties to whom it is transferred domestically or abroad
- Requesting correction if it has been processed incompletely or inaccurately
- Requesting its deletion or destruction
- Requesting notification of correction/deletion processes to the third parties to whom data has been transferred
- Objecting to an outcome against you resulting from analysis exclusively by automated systems
- Requesting compensation if you suffer damage due to unlawful processing
29. Application Methods
To exercise your rights, you can send an email to , write to the registered electronic mail (KEP) address , or submit a wet-signed petition to Yenibosna Merkez Mah. 1. Asena Sok. No: 15, Bahçelievler / İstanbul. Your application will be processed within 30 days at the latest.
30. Changes
This policy may be updated in accordance with regulations and service changes. When a new module, widget, or integration is enabled on the site, the corresponding section is automatically added to this text; when removed, it is removed from the text. The current version is always published on this page.
